Patient Communication Policy
For enhanced patient safety and security, we’ve implemented a communication policy that includes an identification process.
At our GP Practice, a three-point identification verification process is employed for all patients. Prior consent is sought before initiating communication through SMS, fax, and email. Patient-initiated email communication is considered as consent for email correspondence; however, we refrain from sending confidential or sensitive patient information via email.
It’s important to note that our medical receptionists and administration staff are not qualified or authorised to provide medical information. Patients are required to schedule appointments to obtain results, referrals, and repeat scripts.
For booking appointments, our platform redirects to a third-party website, HotDoc. Information on their privacy policy can be found here.
Privacy Policy
The Medical Super Clinic Benowa is committed to protecting your privacy. Secure medical practice software is used and restricts access to all medical consultation notes to clinicians only.
Accessing your Records
As our receptionists aren’t clinically trained to interpret your results either over the phone or in person we kindly ask that you book an appointment with your practitioner.
You can book an appointment by phone, via HotDoc or in person to either visit the clinic or select Telehealth to receive these results.
This is why we must check your details every time you visit the clinic and should something change in between visits, please kindly advise us so that we are always able to contact you promptly.
My Health Record
What is a My Health Record’?
A My Health Record is an online summary of your key health information. This may include information from your GP, Specialist, Hospital or Pharmacy. Use of the My Health Record, attempts to improve the flow of patient health information between GP’s and specialists.
Our GPs regularly upload important health information to your My Health Record unless you have opted out. For more information please visit digitalhealth.gov.au.
Interpreter Services
If you require interpreter services, or need to use other forms of communication, consider using services such as:
- The National Relay Service (NRS) for patients who are deaf www.accesshub.gov.au.
- The Translation and Interpreter Service (TIS National) for patients from a non-English speaking background www.tisnational.gov.au
- Requesting reception to assist with documentation for patients with low literacy levels.
Patient Feedback
Patient feedback allows our practice to provide a better quality service. Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, or feedback or are unhappy with the service you have received. We appreciate your right to anonymity, so you may also provide anonymous feedback via our contact form. Alternatively, you can contact the Office of Health Ombudsman at www.oho.qld.gov.au
After-Hours Care
When it is safe and appropriate to do so, Medical Super Clinic can conduct home visits for existing patients. For after-hours home care, please phone the National Home Doctors Service on 13sick (137425). Our GP practice will be notified of your after-hours visit if you choose. If it is an emergency, present to your nearest Emergency Department, or contact us on (07) 5619 7000 during opening hours.
