Patient Communication Policy
All patients at our GP Practice are verified using 3 points of identification. Consent is obtained prior to communication via sms, fax and email. Email communication initiated by a patient assumes the patient consents to email correspondence.
Medical receptionists and administration staff are not qualified or authorised to give out medical information. Patients must make an appointment to receive results, referrals and repeat scripts.
The Medical Super Clinic Benowa is committed to protecting your privacy. Secure medical practice software is used and restricts access to all medical consultation notes to clinicians only.
My Health Record
What is a My Health Record’?
A My Health Record is an online summary of your key health information. This may include information from your GP, Specialist, Hospital or Pharmacy. Use of the My Health Record, attempts to improve the flow of patient health information between GP’s and specialists.
Our GP’s regularly upload important health information to your My Health Record unless you have opted out. For more information please visit https://www.myhealthrecord.gov.au
If you require interpreter services, or need to use other forms of communication, consider using services such as:
- The National Relay Service (NRS) for patients who are deaf www.relayservice.com.au
- The Translation and Interpreter Service (TIS National) for patients from a non-English speaking background www.tisnational.gov.au
- Requesting reception to assist with documentation for patients with low literacy levels.
Patient feedback allows our practice to provide a better quality service. Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, feedback or are unhappy with the service you have received. We appreciate your right to anonymity, so you may also provide anonymous feedback via our contact form. Alternatively, you can contact the Office of Health Ombudsman at http://www.hqcc.qld.gov.au/
When it is safe and appropriate to do so, Medical Super Clinic can conduct home visits for existing patients. For after-hours home care, please phone the National Home Doctors service on 13sick (137425). Our GP practice will be notified of your after-hours visit if you choose. If it is an emergency, present to your nearest Emergency Department, or contact us on (07) 5619 700 during opening hours.